Privacy Policy
Buyers Agent Group Hunter Valley is committed to providing quality services to you. This policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include:
Names
Addresses
Email addresses
Phone numbers
We collect this information in many ways, including by telephone, email, and through our Website: www.buyersagentshuntervalley.com.au.
We collect your Personal Information for the primary purpose of providing our services, supplying property information to clients, and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use.
You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When collecting Personal Information, we will, where appropriate, explain why we are collecting it and how we plan to use it.
Sensitive Information
Sensitive Information, as defined in the Privacy Act, includes details such as:
Racial or ethnic origin
Political opinions
Membership of political associations or trade unions
Religious or philosophical beliefs
Criminal records
Health information
Sensitive Information will only be used:
For the primary purpose for which it was obtained
For a directly related secondary purpose
With your consent
Where required or authorised by law
Third Parties
Where reasonable and practicable, we will collect your Personal Information only from you. However, in some cases, we may receive information from third parties. If this occurs, we will take reasonable steps to ensure you are aware of the information provided to us.
Disclosure of Personal Information
Your Personal Information may be disclosed in certain circumstances, including:
To third parties where you consent to the use or disclosure
Where required or authorised by law
Security of Personal Information
Your Personal Information is stored securely to protect it from misuse, loss, and unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for its initial purpose, we will take reasonable steps to destroy or permanently de-identify it. Most client files are retained for a minimum of 7 years.
Access to Your Personal Information
You may access the Personal Information we hold about you, subject to certain exceptions. To request access, please contact us in writing.
We do not charge a fee for access requests, though an administrative fee may apply for providing copies.
To protect your Personal Information, we may require proof of identity before releasing requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate and up to date. We will take reasonable steps to ensure accuracy. If you find any information we hold is incorrect, please notify us promptly so we can update our records.
Policy Updates
This Privacy Policy may be updated from time to time and will always be available on our Website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Buyers Agent Group Hunter Valley
Email: [email protected]
Website: www.buyersagentshuntervalley.com.au